“Interestingly, I do not read email on a mobile phone — I have a positively anachronistic Moto Razr — I don’t twitter, and I don’t IM except with other Forrester analysts. And I don’t check email every 10 minutes. These activities are interruptions for the most part and interfere with writing and interviews I need to do. If I had to rank what I use most — and what has changed the way I work most since I became a writer — it would be personalized email, del.icio.us, tabbed browsing, and that big monitor.“

Josh Bernoff, pesquisador vice-presidente de pesquisa da Forrester Research, em um ótimo artigo sobre a relação entre serviços online e produtividade.